Search the User Guide or ask Rivet Help
Find instructions for a screen, action, or message. Rivet Help searches the User Guide on your device and cannot change project data.
Search the Rivet User GuideContact support
Email support@rivetestimator.ca or use the form below. We review support requests as soon as we can.
Send a support request
Describe the problem without including passwords, card details, private project information, private keys, or access tokens.
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How Cloud encryption works
Rivet encrypts project content on your device before upload, sends it over HTTPS, and stores it encrypted. Hosted Rivet Cloud keeps the workspace key in KMS-wrapped server custody and may unwrap it transiently in the authorized service to validate synchronized records and create encrypted access envelopes for permitted devices. Rivet Cloud is not a zero-knowledge service. Support staff do not need your workspace key, password, or pairing code.
A plan does not fit the screen or pan correctly
Open the plan and choose Fit. On a touchscreen, pinch with two fingers to zoom, then use one finger to pan. The plan fits separately in landscape and portrait orientations. If a plan file is missing after restoring an older backup, use Relink plan and choose the original PDF.
Cloud sync shows a newer revision
Download the newer Cloud revision before uploading. Rivet saves a recovery copy of your current local workspace before replacing it. Auto-sync never overwrites a newer Cloud revision.
Pairing does not work
Create a fresh pairing code from a connected device and enter it within ten minutes. Codes work once. Check that the licence still has an unused device seat and that both devices have a network connection.
A Google Play purchase is not active
Open Account Center → License and choose Restore purchases while signed in to the Google Play account you used to subscribe. Subscription access starts once Google confirms payment. Manage subscription changes, cancellation, receipts, and payment methods in Google Play. If a completed purchase still does not verify, include the Google Play order reference in a support email; never send a purchase token or permanent owner key.
A website payment or subscription needs attention
Return to the Rivet purchase page and refresh the order status. Stripe shows the payment methods available for your CAD subscription; card, Google Pay, and Link payments usually confirm immediately. Use Manage subscription and payment method to update billing details, review invoices, or cancel renewal. One subscription covers the full device allowance shown for the plan.
Protect a final estimate
Create a named estimate revision, export the appropriate customer or internal PDF, then download a portable workspace backup. Customer PDFs omit contingency and confidential internal cost details. Choose the internal version when you need those details for your own review.
A device is lost or you need to delete data
Revoke a lost device from Rivet Cloud settings on another connected device. The owner device can delete the complete encrypted Cloud workspace. You may also submit a data deletion request.